Faq

We answer your questions

1- THE COLLECTIONS

In addition to this, you need to know more about it. Where are they made?

All our collections are designed and manufactured in Toulouse (France).

How long does the collection last?

Our universes are produced in limited series and / or unique pieces using upcycled raw materials. We keep the collection until exhaustion.

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Are you tailor-made?

For a personalized request, please write to us via the Contact form .

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How to follow Les Vertueux news?

You can follow us on Instagram , sure Facebook or subscribe to our Newsletter.

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2- RETURNS & REFUNDS

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In accordance with article L221-5 of the Consumer Code, you have 14 days of withdrawal, from the day after receipt of your package to return it to us.

Beyond that, returns will not be accepted .

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The return costs are your responsibility unless it is an error on the part of Les Vertueux.

All our creations are made in limited quantities. The techniques used mean that from one piece to another there may be slight variations.

These differences give them a unique and authentic appearance, they attest to an artisanal production and cannot be considered as a defect.

The article does not suit me, what is the procedure to follow?

We're sorry, it happens. Before, please write to us at email contact.lesvertueux@gmail.com describing your problem and attaching photos if possible.

Our team will contact you as soon as possible.

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The article has a defect, what are the procedures?

Please write to us at contact.lesvertueux@gmail.com with a detailed description of the defect, attached with clear photos.

Our team will take note of your email and contact you.

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Is it possible to exchange?

As we manufacture in limited quantities, we avoid this unless your embroidery has a defect validated by LES VERTUEUSES or if the embroidery you wish to acquire is currently on our Eshop .

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Do you make refunds?

We refund the parts that are returned if and only if the customer follows the following process:

- I am writing to contact.lesvertueux@gmail.com to communicate my reimbursement request accompanied by the reason

- I am waiting for the return with validation

- I ship at my expense by the mode I want in its original packaging

- a confirmation email will be sent to me

- the refund of the product only will be made after verification and validation

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How many days can I get my refund?

It takes 10-15 days after receipt and verification of the part (s).

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3- OUR COMMITMENTS

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We are aware of the impact we can have through daily actions. From there was born an approach of " Slow fashion "when creating our collections, governed not by a calendar, but varying according to our inspiration and our needs.

We are looking for short circuits: design, creation, packaging based in the Occitanie region.

In addition, the selection of our materials is part of the " Upcycling ": the choice of our fabrics or supports change according to the collections and our desires. The fabrics are mainly sourced in solidarity structures and favoring the circular economy, thus making it possible to reduce the environmental impact and textile waste.

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4 -ORDER

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I would like to order, what should I do?

Very simple! All our creations are on the Eshop.

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What are the payment methods?

You can use PAYPAL, CB,

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I am a professional, can I distribute it to you?

We would be delighted to talk to you, for that write to us at anne.louison@lesvertueux.fr

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I want gift wrapping?

It's possible ! Specify in your email the products you wish to offer. You can also accompany it with a message.

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5- DELIVERY

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What are your delivery times?

The shipments are prepared in 24h to 48h from Monday to Friday and sent by LA POSTE.

Orders are not processed on weekends and holidays.

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Deadlines and prices?

All our shipments are taken care of by the services of La Poste.

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We deliver in France, Europe and internationally.

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My package has not arrived, what should I do?

No worries, our team is here to help. Write to us at contact.lesvertueux@gmail.com indicating your order number, tracking number and name, we will get in touch with you ASAP!